At CylaLuxe, we care deeply about your satisfaction. If anything with your order doesn't feel right, we’re here to help and make it right.

Placing an order on our website means you agree to the terms outlined below:

Cancellation & Order Changes

Changed your mind? No worries. Here's what you need to know:

• Orders can be cancelled or modified within 2 hours of placement. After that, your order begins processing and can no longer be changed.

• To submit a cancellation or change, contact our support team with your order number and desired update.

Important Notes:

• Customized orders are sent for processing immediately. Because of this, edits are often not possible.

• During peak seasons (like holidays), we do our best to process changes quickly, but delivery times may be slightly extended.

Reminder: Once your order is confirmed, it enters production automatically. Please double-check all details before submitting.

Refund Eligibility

If your return is approved in accordance with our Return Policy, you are entitled to a full refund.

• Once processed, refunds typically appear in your account within 5–10 business days.

• During campaigns or holidays, processing may take slightly longer.

• If returning an item purchased with a promotion, we may adjust the refund amount if campaign eligibility no longer applies.

Refund Process

We only issue refunds once the returned product has been:

1. Received at our return center, and

2. Inspected and confirmed to be in acceptable return condition.

Refunds will not be issued until both steps are completed.

Need Assistance?

If you have any questions regarding your order, refund, or return process, our customer support team is just a message away. Reach out anytime through our Contact page.